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Dematic Corp. is looking for a Software Consultant Essential Role and Responsibilities This role provides pre-and/or post sales technical product advice for the development and implementation of customer solutions. Participates in the preparation and presentation of technical proposals, including product demonstrations and product prototypes. Participates in the preparation and presentation of customer needs plan to company teams to assure complete plan is feasible within cost, time, and environment constraints. Resolves semi-complex technical problems. May provide installation support and post-sales consulting. Provides follow-up support in disseminating semi-complex technical information on specific applications. - Own completion of responses to RFP, RFI, and other sales related documentation for assigned opportunities, using standard responses and liaising with technical resources as needed.- Performs analysis of customers' business requirements and develops solutions to meet or exceed customers' needs. Conducts or oversees the development of proposal documents.- Estimates time frames, quality and quantity of resources required to successfully implement very complex project; develops project plan incorporating all project variables.- Conducts periodic status checks with customer and team to assess progress against plan.- Develop pricing for each assigned opportunity, including software license, professional services, Dematic hardware, third party hardware, and any vendor contract pricing.- Define pricing terms, contract language and major proposal/project assumptions for each assigned opportunity.- Work with Business Development and Sales teams to maintain pipeline in Salesforce.com- Provide material to Marketing for white papers, blogs, and other campaigns.- Perform site visits with Sales Executives to drive understanding of how Software solution fits in the opportunity- Determines methodology for collecting, analyzing and summarizing data critical to design.- Uses written descriptions, spreadsheets, charts, and material flow diagrams skillfully.- Stay abreast of current / future operating strategies and technologies by attending industry conferences, seminars, etc.- Understands customer's operations thoroughly.- Develops a wide range of concepts that meet or exceed the Design Criteria. Concepts may range from manual to fully automated solutions.- To facilitate concept understanding, uses drawings and sketches skillfully.- Evaluates concepts and recommends the best solution. Skilled in using evaluation techniques ranging from simple "pro and con" comparisons to sophisticated Return on Investment (ROI) calculations.- Produces a Design Report that professionally summarizes the project.- Thoroughly understands the practices, methodologies and requirements of the Supply Chain Solutions Department and serves as advisor to all group members.- Work with Sales Executive to finalize Solution strategy and Operation Research Engineers to calculate ROI.- Create Sales Handoff artifacts for each owned opportunity that is closed, ensuring Professional Services team understands scope, open questions, payment terms, and next steps.
Om ons EHS team te ondersteunen, zijn we momenteel op zoek naar een EHS Officer. Het doel van deze functie is administratieve en algemene ondersteuning van het EHS-dept., alsook het bevorderen van veiligheid, gezondheid, welzijn en milieubewustzijn van de werknemers binnen Dematic. Je taken bestaan onder andere uit: - adviseren over te voeren beleid op het gebied van veiligheid, gezondheid en welzijn- voorlichting en scholing voor en over EHS binnen de organisatie- Analyseren van werksituaties, samen met de projectverantwoordelijken door werfbezoeken- Uitvoeren en ondersteunen van interne audit- Rapporteren en analyseren van ongevallen, incedenten en andere- Volgen van ontwikkelingen i.v.m. wetgeving en technieken op het gebied van veiligheid en arbeidsmilieu
We are looking for a Talent Acquisition Specialist to join our team with a fixed term contract (for 2021) who is eager to learn and grow in a fast-paced environment.If you are enthusiastic about seeing the backstage of each critical international HR cycle & project and willing to contribute especially in recruiting, this might be what you are looking for. Key responsibilities:- Full-cycle recruiting (mainly engineering) from generating approvals to recruit through to on-boarding of successful candidate including:- Sourcing potential candidates through online channels- Co-ordination and ownership of the interview process in line with Company process- Accurate and up to date maintenance of the documentation, recruitment tools, processes and systems;- Participation in employer branding initiatives- Developing great working relationships with line managers, delivering solutions for complex HR matters, working closely with the wider HR team
As an Application Engineer TAM (Technical Account Management), you will provide existing customers with the best technical solutions. Afterwards you and your colleagues are responsible for carrying out these improvements. Your role involves working closely with colleagues in different domains to find the optimal, customer-centric solution. Customer focus and problem solving belong to your strongest skills. During the implementation phase on site you are often the first point of contact for the customer. To fit in with our corporate culture you are accountable, open and driven. In return you can count on our enthusiasm and passion to grow together so we can become a better engineer then we were yesterday.
- Drive design and implementation of new training facilities- Plan and conduct training and learning events- Contribute to the design and implementation of a training strategy for LECO- Manage engineers (and internship students) working on training facilities’ development- Provide development advice & support to LECO managers- Maintain a skills and training matrix for LECO engineers- Maintain training records for CE along with all certification- Ensure compliance with Health and Safety legislation- Attend management meetings and action allocated tasks- Ensure quality and effectiveness of training- Promote the training facilities’ service offering- Act as an ambassador of the Training Facilities- Identify continuous improvement or the training programmes- Budget planning and control- Cooperate with emulation team creating training models- Keep close contact with other training departments (e.g. The Academy UK, Tech Center US, Global Onboarding Group)- Remain up to date with new technical developments to ensure training remains current- Remain up to date with changing health and safety legislation to ensure training remains current
For our Customer Service team, we are looking for a Teamlead Business Administration. You will be responsible for 6 people handling all topics related to business administration. There are 2 teams of 3 people each. 1 team is focused on the spare parts business. They handle spare parts quotations, order handling and follow-up of deliveries. Next to that, they handle warranty and repair topics. The 2nd team handles all other administration tasks. These include opening and closing SAP sales orders, setting up or modifying contracts, invoicing etc. Your target is to ensure smooth handling of all administration tasks. This includes improving towards more lean and efficient processes, reviewing tools and work methods and setting up agreements with other teams. For the spare parts business, you will set up KPI’s together with your manager and follow these up closely. You will optimize processes and identify possible pain points to improve performance (accuracy, lead times, pricing). In complex cases or escalations, you act as a point of contact for customers to discuss administration or spare parts related topics.
We are looking for a Hotline Coordinator for our customer servie department in Belgium. Your focus is on the organization that handles cases submitted by customers. You ensure efficient processes for all stakeholders and follow up important or complex cases.The hotline organization consists of engineers from different teams who are scheduled in an on-duty roster to be able to help our customers 24/7, no matter what their problem is. In your role, you will ensure that all engineers have clear instructions and that the performance is matching the expectations. To do this, you will install efficient, lean processes. You monitor all hotline events to ensure that there are no loose ends and all cases are resolved within the set-up timeframe. Complex or important cases will be followed up closely. You will act as an important contact person for customers to discuss ongoing investigations, report on activities, discuss performance on a regular basis and discuss possible improvements. You will manage and monitor the contract SLA’s and set up clear KPI’s together with your manager and report these on a regular basis.
As part of the Global Controls Software Development team, the Controls Software Engineer will develop software for key products ensuring that quality and usability are designed into the product at the earliest possible opportunity and remains a primary focus throughout the product lifecycle. - Participate in all aspects of the software development lifecycle, including hands-on design, implementation, documentation and validation.- As part of the development team actively engage design reviews and demonstrations to stake holders- Ensure that quality is designed into the product from the very start of development.- In conjunction with test engineer devise strong unit/ integrated test cases- Develop emulation components to allow testing of development and project software.
At Dematic, we are trying to solve the big problems in supply chain. How do we minimize our customers’ impact on the environment? How do we make it easier for people to work comfortably in a warehouse? How do we ensure your online orders are delivered quickly? We are solving these questions, and many more, with bleeding edge software.Our team is building a full, end-to-end visual simulation of real-world systems built on the Unity game engine. This is a unique opportunity to lead a team creating simulations of warehouse automation systems. On this team you will participate in product and feature design, interface definition, tool development, and analysis of test automation effectiveness. This position is located in our Waterloo, Ontario office.The Global R&D Software Organization within Dematic is responsible for delivering a wide variety of software products to support a vast range of conveyor and sortation solutions, warehouse automation and distribution operations. Development teams are distributed across multiple locations in Germany and US, as well as Waterloo, Ontario.Want to be part of our team of super smart, creative people who are inventing a new approach to the future?
We currently have an exciting opportunity for a Repair Technician to join our team in Belrose. This is a permanent full time position, working Monday - Friday. This position has the following key responsibilities:- Diagnosing faults and performing repairs to electrical devices used within warehouse and distribution centre environments – including handheld terminals/computers, vehicle mounted computers, barcode scanners and RF terminals- Completing repairs, testing and configuration of the devices within the required timeframe- Completing accurate quotations and documentation of the required repairs- Complying with the Repair Centre procedures and following safe work practices
Dematic has an immediate need at our Mississauga, ON facility for Electrical Controls Engineers. It is preferred that the Controls Engineer has experience working in the material handling industry, but All PLC controls industrial experience will be considered. Candidates must have the below qualifications:- Participates in the design of semi-complex systems that integrate hardware and software.- Provides support in semi-complex material specification, schematic preparation and appropriate follow-up.- Provides full lifecycle supports within controls engineering: Hardware/electrical design, PLC programming, troubleshooting, and commissioning. - Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.- Identifies and resolves readily identifiable, clearly-defined problems.- Provide excellent Customer Service to Dematic's customers. - Travel to customer locations (around 25% within Canada) is to be expected.
To provide support and expertise to both the DAI (Digital Applications International Business) and to the existing Dematic Legal Team (North Europe) in the first instance in areas relating to the businesses generally and particularly in the areas of commercial and software contracting, risk management, legal compliance, general legal advice, contract drafting and negotiations, claims management, company secretarial matters and compliance. - To provide commercial and general legal advice and support to the DAI and Dematic Businesses in North Europe allocated to each business on a shared basis in line with guidance from the CEO at DAI and the Legal Director, North Europe.- To support the DAI business generally in their commercial, legal, contracting and governance requirements. - To specifically establish a contracts management process for the DAI business in-line with existing policies within the Dematic group of companies.- Ensure that DAI contract templates are kept up to date in line with new legal developments and Dematic’s best practice and that legacy contracts are renewed in line with existing policy- To assist the Dematic Legal Team in relation to NDAs, commercial contracts, corporate governance and compliance. - Support any training or legal team initiatives alongside the Dematic Legal Team- Support the Dematic Legal Team in the management of claims and litigation.- Liaise, where necessary, and act as intermediary, with other specialist external advisors for both the DAI and Dematic Businesses.- Attend relevant meetings within the business and with customers / suppliers as appropriate- Assistance with general Legal Department administration- Ensure that contracts are administered in line with Dematic (Kion) Global Policies.- Ensure that insurance, compliance and regulatory obligations are reflected in up to date contractual drafting- Take ownership of certain compliance and / or corporate and company secretarial related projects when required
Dematic has an immediate need for a Plant Controller for the Operations Manufacturing plant in Zwijndrecht (near Antwerp). This role is responsible for providing financial direction and driving operating profit and cash flow improvement. Responsible for talent development of an on-site Cost Accountant, and indirect leadership of others in Manufacturing and Finance. Strong leadership and team building skills are needed. The Plant Controller prepares and presents various financial reports and is responsible for standard costing and ERP accuracy. In addition, this leader will compile and review financial plans, budgets, and provide financial analysis at complex levels including rate of return, depreciation, working capital, investments, financial and expense performance comparisons. As a key position within Dematic, this role must act as a team player with a customer service mindset. Key Responsibilities: - Define strategies to achieve the financials goals of the factories, identify leading and lagging key performance indicators.- Prepare and present cost center forecasts, monthly review of actual to forecast and plan, and drive the annual budget process for that location.- Calculate, review and ensure accuracy in factory’s standard costs including purchase price variance and production variances.- Prepare a monthly forecast for upcoming workload for location based on both backlog (booked work) and new business.- Establish SQDC (Safety Quality Delivery Cost) mentality in the plant and communicate the financial performance of the plant on a daily basis.- Develop strong financial and internal controls for the plants and ensure procedures are followed in accordance to company standards.- Business Partner with Operations Management.- Manage the Accounting department for the functions of responsibility.
As a member of the US Operations Finance organization, the Manufacturing Cost Accountant plays a key role in the success of the Global Operations function at Dematic. This role would be supporting a manufacturing facility within a much larger global organization (35,000 employees globally). This position provides exposure to various levels of management within Dematic and is a springboard to more progressive roles of finance, including management. The role will be reporting to the local Manufacturing Controller. Key Responsibilities: - In partnership with the local Manufacturing Controller, manage costs, inventory, and metrics in Dematic’s manufacturing plant. Provide analysis, support, and strategic finance guidance to the Plant Manager, Floor Supervisors, and other key leadership on site.- Create financials for the factory including forecasts, monthly review of actual to forecast and plan, and support the annual budget process for that location.- Calculate, review, and ensure accuracy in standard costs including reviews of purchase price variance and production variances.- Support daily costing process and annual standard cost setting as required.- Prepare upcoming workload for manufacturing site both backlog (booked work) and new business.- Drive the SQDC (Safety Quality Delivery Cost) mentality in the plant with the plant manager and communicate the financial performance of the plant on a daily basis.- Review all key metrics of labor on a daily basis.- Support the forecast of inventory in the plant.- Calculate factory inventory reserves and evaluate the effectiveness of reserves on a quarterly basis.- Maintain and ensure compliance of all financial controls for the plant are followed including inventory management and cycle counts.- Participate in reviews of pending bids for new project work along with project turnover meetings.- Identify and drive process improvements in the business working with the plant manager.- Ability to be flexible with tasks and support other functions as needed for special projects.- Other tasks as assigned as required.
The department Global Service Repair & Maintenance is responsible for the After Sales & Service in the field of mobile automation. This includes a technical service that ensures a helping hand for customers that are in need for troubleshooting, a spare parts unit that provides the right devices for the AGVs in case of damage, as well as a service training & documentation management that provides all manuals for every Operating Unit. The department is working closely with the location in Germany and North America, so an international exchange is given. The working environment is open, honest and agile. This department offers many opportunities to leave own footprints and to strengthen the overall service organisation across Europe. Flexible and agile characters may change and develop the automation business to its best! To further strengthen the department, we are looking for you as "Spare Parts Specialist" at Zwijndrecht (Antwerp) as soon as possible. Responsibilities: - Support the department manager in ensuring the timely availability and information flow of spare-parts related data and documentation towards the KION brands, both for existing and upcoming automated vehicles - Ensure the creation and provision of proper spare parts documentation for publication in the KION brands’ electronic spare parts catalogues- Create proposals for end customer spare parts packages based on spare parts lifetime, vehicle fleet size as well as customer set-up and requirements- Support the KION brands in creating stock proposals for automation spare parts - Define and maintain reasonable criticality clusters for spare parts depending on failure probability and impact- Closely co-operate with master data department and support parts master data and life-cycle requirements and processes (e.g. part number integration into ERP systems, spare parts updates, supersessions etc.) - Act as a contact person and support the KION brands in all spare-parts related topics - Align with all relevant stakeholders, including automation service and R&D, KION master data department and the KION brands’ service departments
The Global R&D Software Organization within Dematic is responsible for delivering standard software products to support a wide range of conveyor and sortation solutions, warehouse automation, and distribution operations. Dematic has distributed development teams across multiple locations in Germany and the US, as well as Waterloo.This is an exciting opportunity to join our Centre of Excellence for Dematic Virtual Facility development team in Waterloo. We are building a software platform that is used both internally and externally by Dematic to virtually substantiate the physical warehouses. You will have hands-on responsibility for helping define the services and functionality to allow our platform customers to deliver the ultimate experience within their applications.You will have the opportunity to work with bright minds to create applications to meet our customer needs. You will be hands on in all aspects of the development cycle and will get to see directly how your efforts directly influences the customer’s experience.You must have a passion for understanding customers, coming up with innovative ideas, and working collaboratively with other talented people to turn those ideas into products.Key Responsibilities: ▪ Design and implement new features to support wide range of customer requirements▪ Contribute to the team with hands-on: writing, reviewing and testing of code▪ Troubleshooting customer problems and provide solutions in a timely fashion▪ Develop a performant, scalable, secure solution allowing for easy application development▪ Generate and/or review test requirements▪ Identify methods to automate software verification▪ Write test cases within automated test framework for all development▪ Work within an Agile/Scrum environment to plan and deliver incremental software in defined sprints▪ Build strong partnerships with software developers, product managers and customer support▪ Help the team however you can to meet its commitments
Dematic is looking for a Procurement Projects Lead to join our winning team in Zwijndrecht, Belgium. This highly visible Procurement Projects Lead role is accountable to collaborate with Procurement Regional Category Leads, Project Management, Engineering, Solutions Development, Finance, A/P, Quality and others to develop, communicate and execute world class strategies for projects that deliver the project on time, mitigate risk, ensure top line growth and drive bottom line savings. This is an exciting opportunity for a seasoned Procurement professional to take on large spend for key customers within our growing organization, while positioning us for future success. Position Summary:The primary functions of the Project Procurement Lead will be:- Attend weekly project management meetings to fully understand project scope, Resale content with ‘as-is’ risks and installation schedules with critical milestones - Work with sourcing Category teams to identify qualified sources of Resale equipment to develop the Project sourcing plan. - Prepare Resale project requirements content sheet for Category teams to populate project sourcing plan- Communicate supplier lead times to develop equipment ‘drop-dead’ order dates to ensure equipment is ordered with sufficient time to enable on-time supplier deliveries to project schedule- Maintain supplier delivery date schedule - Attend Gate review meetings and alert team on any resale-related issues- Conduct supplier gate reviews (based on content/risk) with key/critical suppliers per checklist - Give direction to Tactical Procurement team for project-specific expedites- Track negotiated resale savings (net of increases) to determine Procurement savings – this includes comparing “as-sold” Resale content budget compared to resale purchase actuals. Work with Project Finance for alignment. - Perform as the main Procurement liaison between Project Management and Engineering for project related activity. - Conduct post-project reviews with the Project Team and develop pro-active solutions to supplier related concerns for future projects.- Align with Regional Program Management project support structure, as well as large customer accounts
The department Global Service Repair & Maintenance is responsible for the After Sales & Service in the field of mobile automation. This includes a technical service that ensures a helping hand for customers that are in need for troubleshooting, a spare parts unit that provides the right devices for the AGVs in case of damage, as well as a service training & documentation management that provides all manuals for every Operating Unit. The department is working closely with the location in Germany and North America, so an international exchange is given. The working environment is open, honest and agile. This department offers many opportunities to leave own footprints and to strengthen the overall service organisation across Europe. Flexible and agile characters may change and develop the automation business to its best! To further strengthen the department, we are looking for you as "Sales & Service Content Database Specialist" at Zwijndrecht (Antwerp) as soon as possible. Responsibilities: - Knowledge repository management of the global Sales & Service knowledge library for automation: ownership for content development, maintenance & quality control in line with KION standards- Content availability: Responsible to ensure content availability to the different audiences within KION, close alignment within KION Mobile Automation and the KION brands (product & service training, technical writing, sales support etc.)- Tracking content: Building, meta-mapping and tracking of library WIKI for spot-on overview of available content (including revision history)- Continuous expansion & improvement: Formulate a workable content roadmap in alignment with the department strategy - Tool development: Drive selection of digital tools & seamless integration in KION (and associated brands) IT infrastructure through collaboration with relevant stakeholders- Functional and administrative supervision including user rights and roles
The department Global Service Repair & Maintenance is responsible for the After Sales & Service in the field of mobile automation. This includes a technical service that ensures a helping hand for customers that are in need for troubleshooting, a spare parts unit that provides the right devices for the AGVs in case of damage, as well as a service training & documentation management that provides all manuals for every Operating Unit. The department is working closely with the location in Germany and North America, so an international exchange is given. The working environment is open, honest and agile. This department offers many opportunities to leave own footprints and to strengthen the overall service organisation across Europe. Flexible and agile characters may change and develop the automation business to its best! To further strengthen the department, we are looking for you as "Technical Service Trainer" at Zwijndrecht (Antwerp) as soon as possible. Responsibilities: - Service Training: Provide service-relevant technical training (autoated components, troubleshooting, service procedures, safety, among others) in English for selected automation products- Train-the-trainer: Use and foster the train-the-trainer principle for KION internal target groups - Content preparation: Acquire and prepare product content for online and onsite training by using dedicated, digital tools - Practical service involvement: Carry out selected service tasks to ensure familiarity with subject matter to incorporate in training efforts - Change Management: Active engagement in driving content, tools and process change management - Support training administration: Support administrative training activities through tracking of training efforts and respective data management