Spare Parts Specialist

Over Dematic  

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

KION Mobile Automation develops mobile robots, robotic fleet controllers and cloud-based fleet management systems for industrial logistics applications. We are a fast growing team  with locations in the USA, China, Australia, Belgium and Germany.

As part of the international KION Group and company culture you will work in an open, transparent and agile environment and you will be a valuable member of an effective, globally successful organization. You will get to work with the products and solutions through the entire lifecycle from development to installation and service.

The department Global Service Repair & Maintenance is responsible for the After Sales & Service in the field of mobile automation. This includes a technical service that ensures a helping hand for customers that are in need for troubleshooting, a spare parts unit that provides the right devices for the AGVs in case of damage, as well as a service training & documentation management that provides all manuals for every Operating Unit. The department is working closely with the location in Germany and North America, so an international exchange is given. The working environment is open, honest and agile. This department offers many opportunities to leave own footprints and to strengthen the overall service organisation across Europe. Flexible and agile characters may change and develop the automation business to its best!

To further strengthen the department, we are looking for you as "Spare Parts Specialist" at Zwijndrecht (Antwerp) as soon as possible.

Responsibilities:

• Support the department manager in ensuring the timely availability and information flow of spare-parts related data and documentation towards the KION brands, both for existing and upcoming automated vehicles
• Ensure the creation and provision of proper spare parts documentation for publication in the KION brands’ electronic spare parts catalogues
• Create proposals for end customer spare parts packages based on spare parts lifetime, vehicle fleet size as well as customer set-up and requirements
• Support the KION brands in creating stock proposals for automation spare parts
• Define and maintain reasonable criticality clusters for spare parts depending on failure probability and impact
• Closely co-operate with master data department and support parts master data and life-cycle requirements and processes (e.g. part number integration into ERP systems, spare parts updates, supersessions etc.)
• Act as a contact person and support the KION brands in all spare-parts related topics
• Align with all relevant stakeholders, including automation service and R&D, KION master data department and the KION brands’ service departments

• University degree or comparable training, preferably with an engineering/technical focus
• Profound experience in spare parts e.g. acquired in technical service, technical product management, engineering or procurement in the automation or related industries (e.g. Machinery & Industrial Engineering)
• Good technical understanding of hard- and software of complex technical products
• Familiarity with spare parts processes and customer requirements
• Good knowledge of SAP and MS Office (esp. Excel)
• High level of customer and solution orientation
• Team player with the ability to operate in a global team
• Fluency in English, additional languages are an advantage

What We Offer?

• We are the largest provider of mobile automation worldwide and want to further expand our leadership position
• We have the speed and short decision-making paths of a start-up, but the financial security, sales & service networks and the standing of a large corporation
• Our products are the solution to our customers’ needs which are seamlessly integrated in complex environments, delivering uptime and confidence to our customers
• We develop technologies supporting industry with state of the art robotic solutions We should get to know each other!