Technical Service Trainer

ID
2021-14709
Job Locations
BE-Zwijndrecht | BE-Any Location
Category
Quality/Safety/Sustainability
Position Type
Regular/Permanent
Job Time
Full-Time
Experience Level
Mid Level
Education Level
Master Degree or Equivalent Experience
Travel %
20
Shift Schedule
Standard
Posting Date
7 days ago(1/20/2021 2:46 AM)

Company Overview

Over Dematic  

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.


KION Mobile Automation develops mobile robots, robotic fleet controllers and cloud-based fleet management systems for industrial logistics applications. We are a fast growing team  with locations in the USA, China, Australia, Belgium and Germany.

 

As part of the international KION Group and company culture you will work in an open, transparent and agile environment and you will be a valuable member of an effective, globally successful organization. You will get to work with the products and solutions through the entire lifecycle from development to installation and service.

 

The Role

The department Global Service Repair & Maintenance is responsible for the After Sales & Service in the field of mobile automation. This includes a technical service that ensures a helping hand for customers that are in need for troubleshooting, a spare parts unit that provides the right devices for the AGVs in case of damage, as well as a service training & documentation management that provides all manuals for every Operating Unit. The department is working closely with the location in Germany and North America, so an international exchange is given. The working environment is open, honest and agile. This department offers many opportunities to leave own footprints and to strengthen the overall service organisation across Europe. Flexible and agile characters may change and develop the automation business to its best!

 

To further strengthen the department, we are looking for you as "Technical Service Trainer" at Zwijndrecht (Antwerp) as soon as possible.

 

Responsibilities:

 

  • Service Training: Provide service-relevant technical training (autoated components, troubleshooting, service procedures, safety, among others) in English for selected automation products
  • Train-the-trainer: Use and foster the train-the-trainer principle for KION internal target groups
  • Content preparation: Acquire and prepare product content for online and onsite training by using dedicated, digital tools
  • Practical service involvement: Carry out selected service tasks to ensure familiarity with subject matter to incorporate in training efforts
  • Change Management: Active engagement in driving content, tools and process change management
  • Support training administration: Support administrative training activities through tracking of training efforts and respective data management

 

What We Are Looking For

  • Degree in relevant (technical or training) field
  • Profound background in automation or related products or engineering disciplines (SW, electrical, mechanical, and other) to understand product lifecycle & subject matter
  • Knowledge / solid technical understanding and capability for holistic view of different solutions
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Experience working with digital tools to acquire, store and share training content
  • Superior skills to translate “tech speak” to “human”, verbally and in writing
  • Attitude to share knowledge with an open-minded and passionate approach to learning
  • Language skills: fluency in English, additional languages are an advantage

What We Offer?

  • We are the largest provider of mobile automation worldwide and want to further expand our leadership position
  • We have the speed and short decision-making paths of a start-up, but the financial security, sales & service networks and the standing of a large corporation
  • Our products are the solution to our customers’ needs which are seamlessly integrated in complex environments, delivering uptime and confidence to our customers
  • We develop technologies supporting industry with state of the art robotic solutions We should get to know each other!

 

 

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