Deputy Shift Manager

Job Locations
Customer Service/Support
Position Type
Job Time
Experience Level
Entry Level
Education Level
Technical Degree/Certification
Travel %
Shift Schedule
Rotating Shift
Posting Date
7 days ago(9/17/2020 10:33 AM)

Company Overview

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.


Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The Role

To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customer’s site. Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.

During Engineering Shift Manager absence, to deliver all aspects of the engineering contract within key KPI guidelines with a team of multi-disciplined technicians and assistant engineers.


  • Carry out AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
  • To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
  • Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
  • Prioritise system faults
  • To comply with Health & Safety legislation at all times
  • To ensure quality of output at all times
  • To accurately record all work undertaken
  • Involvement in continuous improvement and sales opportunities
  • Maintain product flow at all times
  • To ensure on-site spares are kept to optimum levels
  • To represent the company in a professional manner at all times and maintain customer relations
  • To adhere to the Quality processes and procedures as set out by the company

In the absence of the Engineering Shift Manager:

  • Day to day management of a multi-disciplined and assistant engineering team
  • Delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication
  • Deliver written and verbal communications at all levels
  • Drive a structured process of continuous improvement
  • Fully interact with the customer in day to day activities
  • To fully embrace and ensure delivery of key staff processes:
  • Team and individual attendance
  • Staff discipline
  • Staff development identified through Staff Dialogue (appraisal)
  • Monitor and steer third party support contracts to ensure delivery of key service KPI’s
  • Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared
  • Monitor and maintain pre-agreed SLA’s

What We Are Looking For

  • ONC (or equivalent) minimum in Engineering
  • Recognised Engineering Apprenticeship                                        
  • A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
  • Basic understanding of control systems and techniques
  • Basic understanding of PLC equipment
  • Working at height
  • Previous experience of working with various conveyor systems
  • PC literacy
  • Understanding of pre-preventive maintenance (PPM) schedules
  • Working knowledge of FEM and BS standards governing the automated warehouse industry
  • Apprenticeship served
  • Previous experience in team management / leading teams preferable
  • Health and Safety experience
  • Excellent IT skills


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