Site Maintenance Manager

Job Locations
Customer Service/Support
Position Type
Job Time
Experience Level
Mid Level
Education Level
Technical Degree/Certification
Travel %
Shift Schedule
Posting Date
1 week ago(9/15/2020 10:23 AM)

Company Overview

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.


Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The Role

To manage the resident site team to consistently and successfully deliver contractual KPI’s on time and within budget. To mentor, guide, monitor and develop the team in a way that promotes Dematic values and behaviours whilst supporting the requirements and activities of our customers to deliver in full, on time, every time.

Recognise the customers values and what is critical to quality in order for the customer to succeed and provide an environment and framework of service excellence in which these targets can be achieved.


Talent management


  • Complete mid and end of year reviews with your site team within the company timelines.
  • Review development needs of the site technicians in line with site specific and Dematic business requirements
  • Coach and mentor all staff to embrace Dematic and relevant design/industry standards.
  • Implement a succession planning model to ensure continued quality of employees and service delivery to the customer

Health & Safety


  • Ensure compliance with the company Health & Safety policy
  • Ensure compliance with all Health & Safety legislation
  • Create the site Health & Safety plan ensuring that it is maintained and adhered to
  • Ensure full utilization of DMMS for all Safety Critical Maintenance
  • Promote and ensure near miss reporting
  • Carry out and record required site safety tours

Contract Delivery

  • Deliver budget and demonstrate cost control within contractual guidelines
  • Meet pre-agreed KPI targets
  • Prioritise and plan AMHE repairs in line with customer business needs
  • Maintain all relevant service records and ensure they are readily available
  • Prioritise system faults to minimise impact to the customer’s business

Technical Direction

  • Ensure full utilization of DMMS for all maintenance types and spares management
  • Ensure all Safety Critical PPM’s are completed before or on the due date, all exceptions to be documented and reported
  • Customer management for legislative requirements of maintenance under, but not restricted to PUWER and LOLER
  • Management and Control of obsolescence on site
  • Promote, support and propagate the standardisation/harmonisation of maintenance practices within the NE Region
  • Knowledge of relevant industry standards to the site i.e. EN258
  • Maintain compliance to key CE Directives and standards ensuring all changes are channelled through the correct business department(s)

Continuous Improvement


  • Define, support and lead LEAN projects seeking efficiency in all business processes, removing non value added steps and waste
  • Establish “what” is Critical to Quality (CTQ’s) for customer success and to enable the Dematic approach of total customer focus
  • Identify where variation in processes exist and reduce through auditing/coaching/mentoring

What We Are Looking For

  • HNC / HND / Degree qualified
  • Proven experience leading a team of engineers                                      
  • IOSH / NEBOSH Trained
  • Budget and cost control experience essential
  • Experience in Continuous Improvement techniques.


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