Customer Service Account Manager Nordics

Job Locations
Customer Service/Support
Position Type
Job Time
Experience Level
Mid Level
Education Level
Technical Degree/Certification
Travel %
Shift Schedule
Posting Date
3 weeks ago(7/16/2020 5:29 AM)

Company Overview

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.


Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The Role

Achieving growth and sales targets by successfully managing the sales opportunities :-


  1. Build relationships with customers through good communication in meetings, presentations, documentation and other means.
  2. Provide complete and appropriate solutions for customers in order to create revenue growth, increase pipeline, customer satisfaction and profitability
  3. Develop key account strategic plans, to map out customer growth targets, long-term plans and identify opportunities.
  4. Contribute, as part of the sales team, to the achievement of the sales target set for the division.
  5. Win the targeted projects and customer service contracts by managing the sales process and customer interaction, drawing on the wider sales teams as required to accomplish a successful sale.

What We Are Looking For

  • Proven experience and understanding of the automated materials handling industry
  • Conversant Microsoft Office Suite
  • Conversant with Dematic’s/Industry products and systems
  • Demonstrable track record of successfully achieving against a sales target.
  • Demonstrable strategy, planning and organisational skills, with the ability to create and implement short and long term strategies.
  • The ability to communicate effectively with stakeholders at all levels within the organisation and with new and existing customers.
  • A proven track record of personally securing aftermarket contracts.

Core Competencies

  • Customer focus
  • Technically competent
  • Initiative
  • Communication
  • Team player
  • Situational sensitivity
  • Ability to work under pressure
  • Decision maker
  • Assertive
  • Organizing & Quality Orientation
  • Results Orientated


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